I wrote a post a few weeks ago about the service I received at VW Barons Woodmead. Their Service Manager and the VW Head offices have since contacted me with sincere apologies and a have told me of the course of action they will proceed in taking to rectify the matter. I commend their openess and applaud their courage in dealing with the matter.

Here is the email I got from their Service Department at the dealership:

Dear Ms Naidoo

We wish to apologise for an oversight regarding an incident that took place pertaining to the sump of your vehicle.

Please rest assured that the matter will be taken to task to avoid future occurrences.

We regret the inconvenience caused and thank you for bringing the matter to our attention.

Yours Faithfully

Manager: Giuseppe Cagna

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Four years ago I bought my car from the Barons Woodmead VW dealership and two weeks ago I decided to use them to get my second major service done.

The reception at the dealership was good and I was assured that the points that I brought to the attention of the Service staff, namely Sean Govender, would be fully checked out and he would give me a call during the day to give me an update as to the progress of my car through its service, as is custom with these kinds of dealings.

I collected my car at 5:15pm on the 28th Feb 2008, Thursday, thinking everything with car was sorted and that the +/-R1,300 I handed over would more than compensate the dealership for the service they carried out. But No!  read more here »

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