It seems the sentiments of Exclusive Books to the committal to 'service and value' for its customers has been turned on its head!

Especially the statements made by the Marketing Manager, Batya Green Bricker, "We believe in rewarding our customers by adding value rather than by undercutting our competitors; We are committed to nurturing a love of reading in children and with this in mind we have chosen to enrich the launch of Harry Potter and the Deathly Hallows for our customers, by hosting a series parties across South Africa that bring the books to life and celebrate the event in style."

Now, I'm not sure of how much less impressed I'd be with Exclusive Books if I had gone to collect my book at 1:01am on Saturday morning only to find out that my pre-booked book had been handed to someone else!

This is the statement released on the EB website about the lack of books at their launch parties around South Africa:  read more here »

add new comment

What I anticipated as a night of light hearted fun turned to utter agony and sheer disappointment due to lack of planning and misleading marketing by Exclusive Books Montecasino. I was at the end of my thither when I picked up my handbag and stormed out of the rather boring remnants of a launch at 00:30 in the dusk of morning.

   read more here »

2 comments

I was watching television the other day and it surprises me how much of the 30sec spot I miss when I’m being absorbed by what goes on the Net. I find it remarkable that nowadays I come home and instead of wanting to vegetate in front of my tv set, I want to get back online and check out what my friends and peers are saying on Facebook and the like.

 read more here »

add new comment

I've found a really cool space in which young people can go and express their views.

In the aftermath of another Youth Day gone by in South Africa, I thought I'd take a moment to reflect on those that are trying to get your message heard out there, and how one can get involved in your own world.  read more here »

add new comment

I was shopping around for a new pair of sneakers when Mervyn, my boyfriend, mentioned that I should really check out the brand Converse. Now as a little introduction to this post, I’d like to take you back to memory lane to your first experience with a new pair of sneakers…

 read more here »

1 comment

Customer service is South Africa has taken on a life of its own; it’s become that uncomfortable situation that all people see and are part of, but the one that we’re willing to let rest because we so-called ‘can do nothing about it’.  read more here »

2 comments

So this is it… A final l  read more here »

2 comments