Response from VW after poor service

I wrote a post a few weeks ago about the service I received at VW Barons Woodmead. Their Service Manager and the VW Head offices have since contacted me with sincere apologies and a have told me of the course of action they will proceed in taking to rectify the matter. I commend their openess and applaud their courage in dealing with the matter.


Here is the email I got from their Service Department at the dealership:

Dear Ms Naidoo


We wish to apologise for an oversight regarding an incident that took place pertaining to the sump of your vehicle.

Please rest assured that the matter will be taken to task to avoid future occurrences.

We regret the inconvenience caused and thank you for bringing the matter to our attention.


Yours Faithfully

Manager: Giuseppe Cagna