I was browsing Facebook a few weeks ago and noticed an interesting post from Telkom about their updated customer service channels. It looks like mobile apps, SMS, online ticketing and social media channels are now being included in their fault reporting and customer service line-up. It's great to see a South African company making good use of … Continue reading Customer Service is a Changin’
I've been in awe of just how much the topic of race has been raised in the media this month, and how each time it has been brought up - how very different it has been in tackling the topic of race - effectively or not in some cases. The reason for my awe is that … Continue reading Addressing [Race] Equality
It's been a long, 4 year hiatus since I wrote anything on my blog. I have written and shared my views on other platforms all this while, but I have to admit that after absent-mindedly deleting the database for this blog a while back, it's been a mission to get it up and running again. … Continue reading Reigniting a Passion
First published on the Cerebra Blog Social Media by its very nature is a conversation tool. In the 21st Century, we as humans rely heavily upon new technologies to 'stay in touch' and connected with the world around us. As loads more South Africans commit themselves to joining Facebook, LinkedIn and Twitter for the sake … Continue reading What Type of Social Network user are You?
In the past two months, I’ve had the pleasure of helping an awesome lady to learn more about social media. Donna Rachelson founded Branding & Marketing YOU, a company that is all about personal branding and personal marketing. She asked me to help teach her the ropes on social networking and how it can improve … Continue reading Personal Branding in the Age of Social Media